Provide Tax Support to TurboTax Customers
Intuit (TurboTax) is currently hiring Remote Seasonal Tax Support Representatives for the upcoming tax season. In this work from home position, you "will help customers who are working on their tax return with both
product/software inquiries, as well as with tax questions and
calculations." Overall, Intuit is looking for highly motivated individuals, with a business background and excellent communication skills.
Experience, Skills and Qualifications (quoted directly from the employer's website)
College degree a plus. The ideal candidate will have a background in business, finance, accounting, or tax
Basic knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules
Strong customer service skills with ability to empathize and instill confidence
Some
experience preparing federal and state returns for individuals (1040).
Prior tax preparation experience in a retail setting a plus
Some experience providing support in a call center environment a plus (WFH or on site)
Strong Research skills and the ability to quickly use online resources to find answers
Critical thinking, and problem solving
Persistence and determination
Willingness to utilize audio/visual tools to communicate with customers
Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well
Friendly and reassuring on camera
Bilingual (English/Spanish) communication skills (written & spoken) a plus
For more information about this seasonal work from home position, simply click the link below.
